“Face ID sign-in fails after the 6.4.0 update” rose after v6.4.0
Northwind Pay · Jul 27 – Aug 2, 2026
Northwind Pay · iOSJul 27 – Aug 2, 2026 · Asia/Bakucompared with Jul 20 – 26, 2026
Summary
172 reviews, up 21% on the week before; the average rating moved from 3.87★ to 3.48★. v6.4.0 shipped on Jul 31; reports of “Face ID sign-in fails after the 6.4.0 update” went from 0 to 40 in matched 7-day windows. 8 open items need attention, led by “Face ID sign-in fails after the 6.4.0 update” with 26 mentions this week.
Summary composed from the figures below.
142 the week before
3.87★ the week before
55 of 172 reviews
3 new inbox items this week
Needs attention
Open inbox items with reports this week, in the inbox's priority order.
- critical
Face ID sign-in fails after the 6.4.0 update
Complaints rose after v6.4.0 — not reported in the 7 days before, 40 reviews since · 1.3★ average.
- This week
- 26 mentions
- Week before
- 0 mentions
- Rated 1–2★
- 25 of 26
- Evidence
- high
1★ · Belgium · Dutch · Original — Dutch “Face ID wordt niet meer herkend na de update. Ik moet elke keer mijn code invoeren en die wordt de eerste keer geweigerd.”
Translation — English · machine-made
Face ID is no longer recognised after the update. I have to enter my passcode every time and it is refused the first time.
- high
Session expires roughly every two minutes
Complaints rose after v6.4.0 — not reported in the 7 days before, 15 reviews since · 2.3★ average.
- This week
- 8 mentions
- Week before
- 0 mentions
- Rated 1–2★
- 4 of 8
- Evidence
- high
2★ · Italy · Italian · Original — Italian “Mi disconnette ogni due minuti. Ho perso un bonifico già compilato perché la sessione è scaduta.”
Translation — English · machine-made
It disconnects me every two minutes. I lost a transfer I had already filled in because the session expired.
- high
Card freeze switch turns itself back on
Complaints rose after v6.4.0 — not reported in the 7 days before, 9 reviews since · 1.1★ average.
- This week
- 8 mentions
- Week before
- 0 mentions
- Rated 1–2★
- 8 of 8
- Evidence
- medium
1★ · Türkiye · Turkish · Original — Turkish “Her gün kullanıyorum. Kartı dondurdum ama uygulamayı tekrar açtığımda ayar kendiliğinden kapanmıştı. Bu arada bir ödeme geçmiş.”
Translation — English · machine-made
I froze the card but when I reopened the app the setting had turned itself off. A payment went through in the meantime.
- medium
Currency fee only appears after the transfer is confirmed
Complaints rose after v6.3.0 — not reported in the 7 days before, 14 reviews since · 2.1★ average.
- This week
- 2 mentions
- Week before
- 5 mentions
- Rated 1–2★
- 2 of 2
- Evidence
- high
2★ · Canada · English · Original — English “The confirmation screen shows the converted amount but not the fee. You only see what it actually cost on the receipt, which feels deliberate.”
- low
A real iPad layout
Complaint volume accelerating — +400% against the four-week baseline · 5 of 16 reviews in the last 7 days · 4.0★ average.
- This week
- 3 mentions
- Week before
- 1 mention
- Rated 1–2★
- 0 of 3
- Evidence
- medium
4★ · Ireland · English · Original — English “Runs stretched on iPad with huge buttons and a wasted right half. A proper layout would be welcome for the business account.”
Release impact
Releases that reached users this week, measured against matched windows before them.
- regression
v6.4.0
Released Jul 31; 4 signals rose measurably after it.
- Average rating
- 4.07★ → 2.94★ (high evidence)
- Face ID sign-in fails after the 6.4.0 update
- 0 → 40 in 7-day windows (high evidence)
- Session expires roughly every two minutes
- 0 → 15 in 7-day windows (high evidence)
- Card freeze switch turns itself back on
- 0 → 9 in 7-day windows (high evidence)
Requests gaining ground
Share of reviews over the last 30 days against the 30 before, measured at the end of the week.
- medium opportunity
A real iPad layout
A growing share of reviews ask for this.
- Last 30 days
- 14 requests
- Previous 30 days
- 7 requests
- Share
- 23.0 per 1,000 reviews
Markets
Markets whose 1–2★ reviews at least doubled, with five or more this week.
Belgium
1–2★ reviews went from 0 to 7.
- Reviews this week
- 8
Türkiye
1–2★ reviews went from 2 to 7.
- Reviews this week
- 26
United States
1–2★ reviews went from 1 to 6.
- Reviews this week
- 20
Activity
Inbox
- New
- 3
- Reopened
- 0
- Resolved
- 0
Other languages
- Not in English
- 105 reviews
- Translated
- 105
Notes
- Quotes are shown in the reviewer's language; English translations are machine-made and labelled.